FAQ

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PAWRIQA · HELP CENTER

Got questions?
We’ve got answers.

Everything you need to know about your order, delivery, returns, products, and getting in touch with PAWRIQA.

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Clear delivery infoKnow what to expect

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Simple returnsEasy policy guidance

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Pet-first careMade for pet parents

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Dedicated supportWe’re here to help

🐾GeneralAbout PAWRIQA 🛍Orders & PaymentOrders & changes 🚚ShippingDelivery & tracking 📦ReturnsReturns & issues ♡ProductsSafety & details 💬ContactGet in touch

ABOUT PAWRIQA

General Questions

Start here for the basics.

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What is PAWRIQA?

PAWRIQA is a pet-focused online store created around the everyday bond between pets and the people who love them.

Where are you located?

PAWRIQA operates as an online store. For customer support, please reach us at pawriqa@gmail.com.

Do you only sell to the United States and Canada?

We currently ship to the United States and Canada.

ORDERS & PAYMENT

Orders & Payment

Questions about placing or changing an order.

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Can I cancel my order?

Orders may only be canceled before they enter the fulfillment or shipping process. Once an order has been processed or shipped, cancellation may no longer be possible.

SHIPPING & DELIVERY

Shipping & Delivery

Delivery timing, shipping eligibility, and tracking.

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How long does delivery take?

Our current estimated standard delivery time is 5–8 business days. Delivery times are estimates and may vary due to carrier delays, customs, weather, holidays, and other circumstances outside our control.

Is standard shipping free?

Yes. We currently offer free standard shipping on eligible orders.

How can I track my order?

When tracking information is available, we will send it with your shipping confirmation so you can monitor your shipment.

RETURNS & REFUNDS

Returns & Refunds

What to do when something isn’t right.

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Can I return an item?

Eligible returns may be requested within 30 days of delivery. Please review our Return & Refund Policy for full details.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos or video of the issue. We will review the request and determine the appropriate resolution.

PRODUCTS & SAFETY

Products & Safety

Important information for pet parents.

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Are your products safe for pets?

Product suitability can vary by pet and product. Please review each product description and use products according to the provided instructions. For health-related concerns, consult a qualified veterinarian.

CONTACT PAWRIQA